Terms of Use for Testappen

2.1 What the service is

Testappen is a private online practice and learning service for the Swedish citizenship test (medborgarskapsprovet). What it contains can change over time. Section 9 covers how we handle that.

All questions and explanations in Testappen are written by us (unless otherwise stated). They are based on facts from publicly available material about Swedish society, including UHR's study material Sverige i fokus, official statistics and Swedish legislation.

2.2 What the service is not

• We are not a public authority. Testappen is a private company.
• We have no connection to the Swedish Council for Higher Education (UHR) or to the Swedish Migration Agency (Migrationsverket). We are not approved, reviewed, recommended or checked by any public authority. No authority stands behind Testappen.
• We do not have the real exam questions. The real questions in the citizenship test are secret. We do not have them, we do not try to obtain them and we do not reproduce them. Our questions are our own.
• We cannot promise that you will pass. Practising with us does not automatically improve your chance of passing. Your result in Testappen tells you nothing certain about your result in the real exam.
• We do not give legal advice. We do not advise on citizenship, residence permits or your application. Contact Migrationsverket or a lawyer if you need that.
• We do not control the exam. We do not decide which questions are asked, when the exam is held, what it costs, where it is held, or what the pass mark is. UHR decides that.

Official information about the citizenship test is available from UHR and Migrationsverket. We are happy to link there, but we are not responsible for the content of their websites.

6.1 What an access pass is

An access pass gives you access to all of Testappen for a fixed period. The period starts when payment is complete.

• The passes we sell, how long each one lasts and what each one costs are shown on our website before you buy. You see the price and the period for the pass you have chosen before you pay.
• An access pass is a one-time purchase. It is not a subscription.
• The pass does not renew automatically. We never charge you again unless you buy again.
• When the period ends, your access to the paid part stops. We remind you in good time before.

6.2 Prices and VAT

• All prices are in Swedish kronor (SEK) and include 25 % Swedish VAT (moms).
• The price you see before you pay is the price you pay. There are no extra charges.
• We may change our prices. A price change applies only to new purchases. The price of a pass you have already bought never changes.

6.3 How you pay

• We take payment through Stripe. Which payment methods you can use is shown before you pay. Stripe handles the payment itself, and we never see your full card number.
• The contract is between you and Lau Engineering AB. We are the seller. Stripe is only the payment processor.
• When payment is complete we email you a confirmation of your purchase.

6.4 When the contract becomes binding

You are bound by the purchase only once you have clicked the button that clearly shows that the order carries an obligation to pay (for example "Pay SEK 149").

6.5 Who you are buying from

Email is the fastest way to reach us. We monitor support@testappen.se every working day and reply as soon as possible. Withdrawal requests, complaints and questions about a purchase are all handled there. Where you can, write from the email address your account uses. It helps us find your account and see that the request is yours. If you cannot, please include which address the account uses. If you leave a message on the phone, we reply by email.

7.1 You have 14 days to change your mind

You have the right to withdraw from your purchase within 14 days. The period starts on the day you buy the pass. You do not have to give a reason.

7.2 You get access immediately

An access pass gives you access as soon as your payment is complete, which is during the withdrawal period. Because of that, if you withdraw you pay for the time you have had access. See section 7.3. Your right of withdrawal ends at the latest once the full period of the pass has run.

7.3 What you get back if you withdraw

If you withdraw within 14 days we refund what you have paid, minus an amount for the days you have had access. We count each started day.

Examples:

If you have not logged in at all, you get the full amount back.

7.4 How to withdraw

You can withdraw in three ways:

1. Use the withdrawal button in the service. You find it under My account → Withdraw purchase throughout the withdrawal period. You immediately get a receipt confirming that we have received your notice.
2. Send an email to support@testappen.se. State your name and which purchase it concerns.
3. Use the Swedish Consumer Agency's standard withdrawal form. You find it at konsumentverket.se and as a link in your order confirmation.

We recommend the first option. It reaches us at once and gives you immediate proof that we received your notice, so it is the quickest to deal with. All three are equally valid, and your withdrawal counts from the moment you send it, whichever one you use.

7.5 After you have withdrawn

• You must stop using Testappen from the moment you send your withdrawal, and you may not give anyone else access.
• We count the days you have had access up to the moment you send your withdrawal, not the moment it reaches us.
• We close your paid access as soon as your notice reaches us.
• If you keep using Testappen after you have withdrawn, that use is outside your contract with us and we may charge you for it.
• We refund within 14 days of receiving your notice.
• We refund using the same payment method you used. It costs you nothing.

7.6 When the right of withdrawal ends

The right of withdrawal lasts 14 days from the day you buy the pass. After that you can no longer withdraw. This applies to all our passes.

If we ever sell a pass shorter than 14 days, the right of withdrawal ends when that period has run.

The end of the withdrawal right does not leave you unprotected. You can still complain if something is wrong (section 15), and you get money back for remaining time if we shut the service down (section 9.3).

7.7 The free tier

The free tier costs nothing, so there is nothing to withdraw from. You can stop using it whenever you like.

9.1 Small changes

We develop Testappen continuously. We add questions, correct errors, change the design and improve functions. We make such changes without asking you, as long as they do not worsen your access to or use of Testappen by more than a negligible degree.

9.2 Changes that make the service worse

We may only make a change that worsens your access to or use of Testappen by more than a negligible degree if there is a valid reason. The valid reasons are:

1. that we must comply with a new law, an authority decision or a court judgment,
2. that we must fix a security problem or a technical fault,
3. that UHR changes the citizenship test, changes the official study material or changes the rules for the test, so that our content must change,
4. that a supplier we depend on discontinues or changes its service,
5. that we must remove content for copyright reasons.

If we make such a change:

• we tell you in good time before the change, by email and in the service. If we have to act at once, for example to close a security hole, to obey a law or a court order, or to remove content for copyright reasons, we tell you as soon as we can,
• the change costs you nothing, and
• you may terminate the contract with immediate effect within 30 days of receiving the information or of the change taking effect, whichever is later. We then refund the remaining time on your pass.

9.3 If we shut Testappen down

We may decide to stop providing Testappen. We may always stop selling new passes. That does not affect you if you already hold one.

If we close the service entirely while you hold a valid pass:

0. We will first try to let your pass run to its normal end date. That means we stop selling new passes but keep the service open until the last passes have expired. If that is not possible, the points below apply.
1. We tell you at least 60 days in advance by email to your registered address and by a message in the service.

2. You get your money back for the remaining time. We calculate per day, on the price you paid. We refund automatically using the same payment method you used. You do not have to apply.

   Example: you have a 365-day pass for SEK 349 and 100 days remain when the service closes. You get back 349 × 100/365 = SEK 95.62.

3. You can retrieve your data. During the notice period you can download your results and your own content in a common file format, free of charge.

This is not only our promise. It is what Swedish consumer law gives you. A term that is worse for you than the law does not apply against you.

9.4 If the company becomes insolvent

The promise in section 9.3 holds for as long as the company can pay. If Lau Engineering AB becomes insolvent, claims are dealt with under the Swedish insolvency rules and relevant laws.

9.5 If the business is transferred to someone else

We may transfer Testappen, or our contract with you, to another company, for example within our own group of companies, or on a sale or a reorganisation. If that happens:

• we tell you in advance,
• the new owner takes over our obligations to you, and your pass continues on the same terms and for the same period, and
• if the transfer would still leave you worse off, you may terminate and get a refund for the remaining time.

9.6 If you stop yourself

You can stop using Testappen whenever you like. If you close your account or stop using the service on your own initiative, we do not refund remaining time, except where you have a right of withdrawal under section 7 or a right to terminate under section 15.

10.1 Your account is personal

• One account may be used by one person: you.
• You may not share your account, your sign-in link or your access with anyone else.
• You may not sell, rent, give away or transfer your account or your pass.
• We may limit how many devices and how many simultaneous logins one account may have. We can detect when an account is used in a way that suggests several people are sharing it.

10.2 You may not

• copy, bulk-download, store, distribute, sell or publish our questions, explanations or other content,
• use bots, scrapers or automated programs to extract content,
• use our content to train or develop AI models,
• try to access parts of the service you have not paid for,
• try to disrupt, damage or overload the service,
• use the service for anything illegal,
• impersonate someone else or give false information.

10.3 If you break the rules

We proceed in this order:

1. Warning. We contact you, explain the problem and ask you to stop.
2. Temporary suspension. If it continues, or if we need to stop something immediately, we may suspend your account while we investigate.
3. Account closure. For serious or repeated breaches we may close your account permanently.

We skip steps 1 and 2 only if the breach is serious, for example if you distribute our paid content, attack the service technically, or use it to commit a crime.

Money: if we close your account because you have seriously breached these terms, we do not refund remaining time. If we close your account for any other reason, or if it turns out we were wrong, we refund the remaining time and reopen the account.

You will always be told why we suspended you, and you can always contact us and object.